Thank you for visiting this website. In the period preceding an election, the Australian Government assumes a caretaker role.

The Department of Social Services hosts this website and the department will manage it in accordance with the Guidance on Caretaker Conventions.

National Redress Scheme - Update

The update gives an update on the National Redress Scheme (the Scheme). It covers the launch of new Scheme resources, a second anniversary review update and recent data.

The update contains material that could be confronting or distressing. Sometimes words or images can cause sadness or distress or trigger traumatic memories, particularly for people who have experienced past abuse or childhood trauma.

Support is available to help you if you need it. To find out more, go to www.nationalredress.gov.au/support.

If you need immediate support, 24-hour telephone assistance is available through:

Improvements to the National Redress Scheme

The Australian Government is committed to continually improving the Scheme for survivors.

Announced in the 2020-21 Budget, a further $104.6 million will be invested in the Scheme to improve and stabilise the operation of the Scheme and better support survivors to ensure the Scheme meets their expectations.

Redress Support Services play a critical role in providing timely, trauma-informed and culturally appropriate support to survivors. This includes providing emotional support for survivors, as well as practical support to complete an application and interact with the Scheme.

The department is aware that several Redress Support Services are experiencing increased demand. This funding will minimise the number of people applying without support and ensure that appropriate assistance is available to survivors.

Institutions

The Scheme is continuously working with institutions that have been named in applications or identified by other means to encourage them to join and participate in the Scheme. To date the Commonwealth, all state and territory governments and 288 non-government institutions covering around 53,300 sites such as churches, schools, homes, charities and community groups across Australia are participating.

A further 117 institutions have committed to join and finalise on-boarding by no later than 31 December 2020.

For the latest information about institutions, visit our website: https://www.nationalredress.gov.au/institutions

National Redress Scheme Review Feedback Study

The National Redress Scheme review is seeking responses from survivors and support services, carers and advocates to a feedback study on experiences with the Scheme and especially with the application process.

The findings from this study will inform the findings of the review and are therefore very significant. The study is being conducted by the University of New South Wales and is confidential. The review needs your input to inform its findings and recommendations to improve the operation of the Scheme. There is one for survivors and the second is for survivor supports including advocates, carers, family members and support services. Please have your say. The study is open until 23 October 2020 and links to the study are as follows:

Application progress as at 9 October 2020

Application progress as at 9 October 2020. Details below.

As at 9 October 2020, the Scheme:

  • had received 8297 applications
  • had made 4670 decisions, including 3826 payments totaling approximately $315.1 million
  • had made 615 offers of redress, which are currently with applicants to consider
  • was processing 3215 applications.

Find out more

To find out more about the Scheme, go to www.nationalredress.gov.au or call 1800 737 377 from Australia or +61 3 6222 3455 from overseas.