National Redress Scheme

The National Redress Scheme is in response to the
Royal Commission into Institutional Responses to Child Sexual Abuse.

Applications can be made any time before 30 June 2027.

Service Charter for Your National Redress Scheme

The Service Charter has been developed in response to recommendation 2.1 of the second year review - to improve the survivor experience of the National Redress Scheme (the Scheme). The Service Charter was co-developed with survivors, advocates and redress support services. The Service Charter aims to assist survivors at every stage of the Redress journey and explains what they can expect from the Scheme.

To access the Service Charter, the summary version of the Service Charter and the Scheme Improvement Update please visit the Service Charter page.

Martin’s Story

As a child, Martin was arrested for stealing an $8 pair of jeans and sent to a boys’ home. While there, he was sexually abused by people who were responsible for his protection. It was a painful time for Martin and he did not talk about it for more than 50 years.

After applying through the National Redress Scheme, Martin received an apology and a payment. He could not change what happened, but he did find a way to move forward that was right for him.

To watch Martin’s Story, visit the Martin’s Story page.

Videos about the National Redress Scheme

Videos are now available to provide key information on the National Redress Scheme in an easier to understand format. To watch them, visit the National Redress Scheme videos page.

Ensuring maximum participation in the Scheme

New arrangements have been announced to ensure more institutions join the Scheme as soon as possible and to provide greater transparency about which institutions have refused to join. For more information, visit the Institutions named in the Royal Commission that have not yet joined the Scheme page.

Information and services during Coronavirus

Our priority continues to be the processing of applications and delivering outcomes. We are doing everything possible to process applications and are working closely with participating institutions.

If you need immediate support, 24-hour telephone assistance is available through:

If you need assistance with your redress application you can contact a redress support service. A list of providers is available on this website. We are aware that many providers are operating in a different manner because of the impact of Coronavirus. In most circumstances they will be able to provide assistance over the phone.  

If you need information about Coronavirus and what the government is doing visit or contact the Coronavirus Health Information Line on 1800 020 080. This line operates 24 hours a day, 7 days a week.