National Redress Scheme

ACS Mutual is no longer participating in the National Redress Scheme

From Friday 30 June 2023, ACS Mutual is no longer participating in the National Redress Scheme.

ACS Mutual currently represents a number of institutions in the Scheme, including Australian Christian Churches, schools, ministries and missions, as participating groups or lone institutions.

There will be no impact on applications naming institutions ACS Mutual represent if they were received by the Scheme before 30 June 2023.

If an application naming an organisation that previously participated through ACS Mutual is lodged on or after 30 June 2023, the organisation will be encouraged to join the Scheme as soon as possible to ensure survivors are not disadvantaged.

Organisations whose participation ceases as a result of ACS Mutual leaving the Scheme.

To find out more about institutions that have joined the Scheme, search for institutions that have joined the Scheme.

Final Australian Government response to the second anniversary review

The Australian Government has released a final response to the final report of the second year review of the National Redress Scheme.

The final response indicates the Australian Government’s commitment to improving the Scheme.

View the Final Australian Government response to the second anniversary review.

Changes to Western Australia's Counselling and Psychological Care (CPC) arrangements

From 1 January 2023, the Western Australia government will be changing the way Counselling and Psychological Care (CPC) is administered in Western Australia.

Applicants who receive an offer after 1 January 2023 will now be offered access to counselling and psychological care services through a qualified practitioner.

Information about Counselling arrangements in your State or territory

Service Charter for Your National Redress Scheme

The Service Charter has been developed in response to recommendation 2.1 of the second year review - to improve the survivor experience of the National Redress Scheme (the Scheme). The Service Charter was co-developed with survivors, advocates and redress support services. The Service Charter aims to assist survivors at every stage of the Redress journey and explains what they can expect from the Scheme.

To access the Service Charter, the summary version of the Service Charter and the Scheme Improvement Update please visit the Service Charter page.

Martin’s Story

As a child, Martin was arrested for stealing an $8 pair of jeans and sent to a boys’ home. While there, he was sexually abused by people who were responsible for his protection. It was a painful time for Martin and he did not talk about it for more than 50 years.

After applying through the National Redress Scheme, Martin received an apology and a payment. He could not change what happened, but he did find a way to move forward that was right for him.

To watch Martin’s Story, visit the Martin’s Story page.

Videos about the National Redress Scheme

Videos are now available to provide key information on the National Redress Scheme in an easier to understand format. To watch them, visit the National Redress Scheme videos page.