Calling from Australia
You can contact the National Redress Scheme by phone on 1800 737 377 from Australia (call charges may apply), Monday to Friday 8am to 5pm AET.
Calling from overseas
You can contact the National Redress Scheme by phone on +61 3 6222 3455 from overseas. Please press 7 to be transferred to the National Redress Scheme. Alternatively, you will be able to leave a voice mail message and we will return your call as soon as possible.
Address to return your completed application
Reply Paid 7750
Canberra BC ACT 2610
Please make and keep a copy of your completed application before you return it to us.
The Australian Government collects your personal information in accordance with the Commonwealth Privacy Act 1988. We will store and use your information only to contact you to provide you with information about the National Redress Scheme. If you do not provide your personal information we cannot call you.
The National Redress Scheme Website is maintained by the Department of Social Services. Tell us what you think about the website and how to improve it.
Media enquiries can be emailed to firstname.lastname@example.org
Please include your contact details and the deadline for your story.
We will do all we can to be open and transparent when responding to media requests.
The privacy law prevents our employees from commenting on or providing information on individual cases.
Note: the Media team cannot answer questions about your personal application. To discuss your situation phone us.
Services available to assist you to contact the National Redress Scheme
- TTY users - phone 1800 555 677 then ask to contact the National Redress Scheme on 1800 737 377
- Speak and Listen (speech-to-speech relay) users - phone 1800 555 727 then ask to contact the National Redress Scheme on 1800 737 377
- Internet relay users - visit the National Relay Service website and ask to contact the National Redress Scheme on 1800 737 377
- Languages other than English (including Indigenous languages): Please let us know when you call us if you need an interpreter, we will be able to bring one into the call.