Feedback and complaints

You can provide feedback about the National Redress Scheme in the following ways:

Telephone 1800 737 377 and select option 3 (call charges may apply)

Submit an Online Form

Mail: National Redress Scheme Feedback, GPO Box 9820, Canberra ACT, 2601

For general enquiries or more information about accessing the Scheme, please call 1800 737 377 and select option 1.

If you wish to enquire about the progress of your application, please call 1800 737 377 and select option 2.

For practical and emotional support, legal advice and financial counselling, you can contact a free Redress Support Service. Information about these services.

Contacting the Scheme about a complaint

You can make a complaint about the National Redress Scheme in the following ways.

  • Telephone: 1800 737 377 and select option 3 (call charges may apply)
  • Email: Redress complaints
  • Submit an Online Form
  • Mail: National Redress Scheme Feedback, GPO Box 9820, Canberra ACT, 2601

Telephoning can be easier and quicker to have your enquiry or complaint resolved. Please note: Calls made to the 1800 737 377 number may be recorded to assist in the effective management of the complaint as well as for training purposes. Please advise the officer if you do not wish to have your call recorded.

Services available to assist you to make a complaint, compliment, enquiry or provide feedback

  • TTY users - phone 1800 555 677 then ask to contact the National Redress Scheme on 1800 737 377.
  • Speak and Listen (speech-to-speech relay) users - phone 1800 555 727 then ask to contact the National Redress Scheme on 1800 737 377.
  • Internet relay users - visit the National Relay Service website and ask to contact the National Redress Scheme on 1800 737 377
  • Languages other than English: If you need an interpreter call the Translating and Interpreting Service (TIS National) on 131 450. TIS National will put you through to any phone number.