How we protect your information

The National Redress Scheme for Institutional Child Sexual Abuse Act 2018 and the Privacy Act 1988 set out how your information is protected. These set out how your information can be collected, stored, accessed, used and disclosed.

There are strict rules about how information in your application can be used. People who use or share your information inappropriately can be fined or gaoled.

What we collect

We collect your personal information as part of processing your application for the National Redress Scheme (the Scheme).

We collect information from:

  • your application
  • your legal nominee and assistance nominee, if applicable
  • the institution
  • other relevant authorities or third parties.

This includes:

  • your name, date of birth, contact and other identity details
  • your experience of sexual abuse
  • the impact sexual abuse has had across your life
  • the Independent Decision Maker’s decision
  • your response to your offer of redress
  • Any outcome of any review you may ask for.

The information in your application will be used to consider what redress to offer you. This information is protected under the Scheme.

Who we share your information with

Information collected will be used in the following ways:

  • In considering your application, information about your application will be shared with members of the National Redress Scheme team, the Independent Decision Maker and possibly the National Redress Scheme Operator.
  • Your name, date of birth, and description of the abuse and its impact (if you choose to share it) will be shared with the institution(s) named in your application.

What an institution will do with your information

Institutions can only use information about you in very limited circumstances, which include the below for the following reasons:

  • To respond to a request for information from the Scheme.
  • To provide you with a Direct Personal Response.
  • When there are reasonable grounds to believe that using the information will prevent or lessen a serious threat to a persons’ life, health or safety;
  • As part of an internal investigation or disciplinary procedure, an institution may be required to present your name and description of abuse to the perpetrator.
  • To make a report to authorities as required or permitted by a law. This may include where the institution considers that a child may be at risk of abuse or harm, or the perpetrator still works with children.
  • To provide your information to the Police or a department of public prosecutions to support them in the enforcement of criminal law
  • To facilitate an insurance claim.

Internal investigations and disciplinary procedures

  • Institutions can use information received from the Scheme to undertake internal investigation and disciplinary procedures.
  • The Scheme may contact an applicant, on behalf of an institution, to see if the applicant wants to participate in an internal investigation and disciplinary procedure.
  • Where an applicant indicates to the Scheme that they do not wish to participate in an internal investigation or disciplinary procedure, being undertaken by an institution, the Scheme expects that an institution will respect the applicant’s wishes.
  • Institutions should not try to contact an applicant separately to the Scheme.

Reporting abuse to keep children safe

  • Under the law, the Scheme and participating institutions must report risks of ongoing abuse, based upon the information in your application, to the Police and child protection authorities.
  • The Scheme may need to contact you to discuss the matter further before making a report. Anonymous reports can be made to the police if you do not wish to be identified.
  • Where institutions are made aware of risks of ongoing abuse or past abuse, they may have an obligation to advise relevant authorities. Where the Scheme knows a person does not want to be identified in a report made to authorities, the Scheme will advise an institution. In some circumstances, institutions may be obligated by law to disclose a person’s name in order for authorities to undertake an investigation.
  • Applicants should discuss with the Scheme what these reporting obligations may mean for them.

Words used on this page

The application is available online or by paper. You can make an application at any time between now and 30 June 2027.
Institutional Child Sexual Abuse
When the child sexual abuse occurred, for example, on the premises of an institution, or where activities of an institution took place (such as a camp), or by an official of an institution.
National Redress Scheme
The Australian Government set up the National Redress Scheme to provide redress to people who experienced institutional child sexual abuse. The offer of redress can include: access to counselling, a redress payment and a direct personal response.