How we protect your information

The National Redress Scheme for Institutional Child Sexual Abuse Act 2018 and the Privacy Act 1988 sets out how your information is protected. Where you provide us with personal information (that is, information about you or another person where you or that other person is identifiable) or where you have authorised another person to provide us with personal information, this information will be collected, used stored and protected under the Privacy Act 1988. There are strict rules about how the information in your application can be used. There are severe penalties for people who use or share your information inappropriately and they can be gaoled.

Why do we collect your information and who can see it?

The information collected by the National Redress Scheme will be used in the following ways:

  • The information in your application will be used to consider what redress to offer you. It will be seen by some people in the National Redress Scheme team, the  Independent Decision Maker and possibly the National Redress Scheme Operator.
  • The National Redress Scheme team will share some information with the responsible institution. This will include: your name, date of birth, and description of the abuse and its impact (if you choose to share), and the Independent Decision Maker's decision.
  • The institution may need to use this information to provide you with Direct Personal Response, or for internal investigation and disciplinary procedures.
  • The information you provide will be protected from unauthorised disclosure, and will not be disclosed under the Freedom of Information Act 1982.

Reporting abuse to keep children safe

  • Under the law the National Redress Scheme team and participating institutions must report risks of ongoing abuse, based upon the information in your application, to the Police and child protection authorities.
  • If the National Redress Scheme needs to report abuse, based upon the information in your application, someone will contact you and let you know. If you do not agree to disclosing your information, the Scheme will make an anonymous report without providing your details.
  • Where institutions are made aware of risks of ongoing abuse or past abuse, they may have an obligation to advise relevant authorities. Where the Scheme knows a person does not want to be identified in a report made to authorities, the Scheme will advise an institution. In some circumstances, institutions may be obligated by law to disclose a person’s name in order for authorities to undertake an investigation.
  • Applicants should discuss with the Scheme what these reporting obligations may mean for them.

Words used on this page

The application is available online or by paper. You can make an application at any time between now and 30 June 2027.
Institutional Child Sexual Abuse
When the child sexual abuse occurred, for example, on the premises of an institution, or where activities of an institution took place (such as a camp), or by an official of an institution.
National Redress Scheme
The Australian Government set up the National Redress Scheme to provide redress to people who experienced institutional child sexual abuse. The offer of redress can include: access to counselling, a redress payment and a direct personal response.