National Redress Scheme Resources

Resources are available to help support people who experienced child sexual abuse in institutions such as a school, church, mission, orphanage, foster care, hospital, detention centre or a sporting club.

Resources

These resources help explain more about the National Redress Scheme:

Order printed products

You can order printed products to be sent to you at no cost.

Hardcopy publications are available to order through National Mailing and Marketing by emailing dss@nationalmailing.com.au or calling 1800 050 009 and providing the relevant Product Number and your delivery address.

View the full list of products available to order.

Free support for survivors

Redress Support Services

Redress Support Services are free and independent and offer emotional and practical support.

Hearing and speech communication support

If you are d/Deaf, hard of hearing or have a speech communication difficulty you can use the National Relay Service to contact the department.

The NRS has specially trained staff called relay officers who act as a ‘relay’ or a bridge between people who are d/Deaf, hard of hearing or have speech communication difficulty, and the person or organisation they are calling. 

Specialist Redress Support Services are available for people with disability, from culturally diverse backgrounds, young people, Aboriginal and Torres Strait Islander peoples, care leavers and former child migrants. 

To find out more visit nationalredress.gov.au/support

Legal support and financial counselling

For free, confidential legal support and financial counselling you can contact knowmore Legal Service on 1800 605 762.

In language translations

For help in other languages call the Translating and Interpreting Service on 131 450.

Hearing and speech communication support

If you are d/Deaf, hard of hearing or have a speech communication difficulty you can use the National Relay Service (NRS) to contact the department.

The NRS has specially trained staff called relay officers who act as a ‘relay’ or a bridge between people who are d/Deaf, hard of hearing or have speech communication difficulty, and the person or organisation they are calling. 

The Access Hub website has instructions for many different relay methods including:

  • TTY (Speak and Read, Type and Listen, Type and Read)
  • Voice relay
  • NRS chat
  • Video relay
  • NRS captions
  • SMS Relay

Visit the Access Hub website to find a relay method that works for you.