Second anniversary review

Following the Scheme’s second anniversary, an independent review is being conducted.

Open letter from the independent reviewer

Robyn Kruk

Ms Robyn Kruk AO has been appointed to conduct the independent review of the Scheme.

Robyn’s role is to listen to your feedback and provide a report to Government. Government will consider Robyn’s report and publicly respond. We will publish Robyn’s report and the Government’s response so it is open and transparent.

We want to improve the Scheme, and we want to do that together.

Robyn has written an open letter to tell you about the review of the Scheme and how you can let her know your views.

About the review

Everyone is welcome to have a say, and everyone’s experience matters.

We want to hear from people who have applied for redress, as well as those who have not.

Feedback is open to:

  • previous and current applicants
  • families, friends, carers, anyone that has or is supporting someone with their redress journey
  • people who have commenced an application but not proceeded with it or who have decided not to apply to the Scheme.

You can provide feedback by:

You can choose to make a submission and participate in the study, or just choose one, whichever works best for you. Submissions are now open. The feedback study will be available from late September for a period of four weeks.

We will not ask you to share your personal experience of abuse, and you do not have to include any personal information unless you want to. It’s your opportunity to tell us how we have done so far, so we can learn and improve.

Making a submission

A submission allows you to write about your experience with the Scheme in your own words in your own way. It is open and flexible, and can be as long or short as you want it to be.

We would be interested in hearing from you on things like:

  • what you think about the application process,
  • your experience accessing a support service,
  • what you thought about the redress decision,
  • your experience accessing counselling,
  • your experience accessing a direct personal response, and
  • anything you want to share, good or bad, about the Scheme.

If you haven’t applied for redress, you can still make a submission. You can write about why you haven’t applied. Again, it is your story and we want to hear from you.

Feedback study

From 24 September 2020 until 23 October 2020, you will be able to access a feedback study with pre-prepared questions. The completion date for the feedback study has been extended from 23 October 2020 to 11 November 2020 to provide people with a longer timeframe in which to respond to the study.

Pre-prepared questions are a good option for people who want to provide feedback without writing a submission.

You might choose to respond to pre-prepared questions if you don’t know exactly what you want to say, but want to give feedback. It is a great way to hear from many people and get an understanding of the range of experiences of the Scheme.

The feedback questions will ask for your views on things like how you found the application process, how long it took for your application to be processed, what you thought about the redress decision, your experience accessing counselling and the direct personal response process. If you have not applied, there is a short version for you so you can tell us why you have not applied if you want to.

We will not ask you to share your personal experience of abuse. We don’t need to know, we just want to hear whether you have been supported in your redress journey and whether we have met your expectations.

We can help you have your say if you are unable to complete the online study. To access assistance please email requesting a call back, leaving details of your name, contact number and a preferred time.

Again, tell us what you want, and as much or as little as you want. We appreciate everything and anything you share with us.

How to make a submission

You can make a submission in any of the following ways:

  • By completing and submitting the submission form.
  • By emailing Emailed submissions can be scanned documents or in word or pdf format.
  • By writing to: National Redress Scheme Review, GPO Box 9820, Canberra ACT 2601
  • If you wish to make a verbal submission over the phone please email requesting a call and stating a preferred time and date. A call will be made to you at the time requested.

If you have previously made a submission to a parliamentary committee, you can reference that submission and make any further comments if you wish to.

Please indicate in your submission whether you are comfortable with your submission being published in full, published but without identifying you or not published at all.

When making a submission you can include your name and postcode. You do not have to provide your address but it would be useful to the department if you include your postcode.

If you wish to attach a document other than your written submission please do not send any original documents – only send photocopies or scanned copies. Please note that, unless you advise otherwise, your submission will remain confidential and will not be published or made available to anyone other than the review team staff.

You should also note that your submission will not impact on any decision making process currently underway if you still have an application being processed.

Enquiries about the submission process should be made to:

Frequently asked questions

Read the frequently asked questions on the second-year review, regarding the reviewer, the submissions and surveys involved, and the effect of the review on applications.


If you need support while making a submission or participating in the feedback study, free, confidential Redress Support Services are available to help you. You can search the Support page for a support service close to you.

If you need crisis support, contact one of the below services:

Privacy Statement

The feedback study is anonymous and your responses are confidential. We will not ask for your name or any identifying details, institution names, or the name of any organisations you work for or with as you complete the feedback study. We ask questions about your age and location to help understand what’s important to different groups of people.

The department will treat any information you provide in accordance with our privacy policy, which outlines how the department will collect, use and disclose information from or about individuals. Under the Privacy Act 1988, we are required to tell you why we are collecting the information, whether it is required or authorised by law and to whom we will disclose the information.

Contact Us

Further updates about the review will be posted regularly on this website.

For any other enquiries, please email: