National Redress Scheme strategic success measures
The National Redress Scheme’s (the Scheme) strategic success measures provide survivors and the broader community an indication of how the Scheme is performing.
These measures, previously agreed by the Ministers' Redress Scheme Governance Board, were developed in consultation with Redress Support Services and state and territory officials. The measures focus on three priority areas within the Scheme: survivor experience, health of the Scheme and equity of access.
Since their introduction, the Scheme has published two reports against the strategic success measures:
As more data becomes available on how the Scheme is performing, it has become clear that the original metrics do not provide a true or useful picture of the performance of the Scheme.
The metrics underpinning the success measures are currently under review and a revised and expanded set of metrics are in development.
The Scheme is committed to transparency and to providing publicly available data about our performance.
The Scheme provides:
- monthly updates on the website including data about applications, participating institutions, and important updates. People can sign up for automatic alerts about these updates.
- the Department of Social Services’ Annual Report provides data about the Scheme’s key performance measures and operational statistics (In the 2021–22 Annual Report, performance data for the Scheme can be found from page 80 of the online version).
- information about institutions that have joined the Scheme, are intending to participate in the Scheme, are not yet participating in the Scheme, or are unable to participate in the Scheme.
- a downloadable document that outlines improvements to the Scheme which details information about important changes and continuous improvement to the Scheme.
Further updates about the new strategic success measures will be provided on this page when available. You can subscribe to receive updates on the website.