Start or continue an application

The National Redress Scheme starts on 1 July 2018 and will run for 10 years. You can make an application any time between now and 30 June 2027.

Before you start an application for redress you can find out more about what’s involved in filling out the application and what happens after an application is submitted

How do I get access to an application?

It's your choice how you apply. You can apply online or by paper. You won’t be asked about your experience in front of a person or panel.

You can also get a copy by calling 1800 737 377 and getting an application sent to you or asking a National Redress Support Service for one.

  • You can apply online through myGov. You can create a myGov account at any time if you don’t already have one.

Before you apply you might like to think about who could give you support to apply if you would like it. You could speak to someone you already know and trust or Redress Support Services can help.

If someone legally applies on your behalf or acts on your behalf for the purposes of the Scheme they need to fill in a nominee form.

If you have any questions about the Application for Redress please call the National Redress Scheme on 1800 737 377. If you are overseas, please call +61 3 6222 3455 and ask to speak to someone from the National Redress Scheme.

 To apply you need to:

  • Decide if you prefer to apply online or by paper. They ask the same questions.
  • Complete all three parts of the application. You can attach copies of supporting documents if you have them, but you will still need to complete the application.
  • Confirm your identity.
  • Sign the statutory declaration in front of a witness. The witness does not need to look at any of your answers. They only need to see you sign the declaration then sign it themselves.
  • Make and keep a copy of your application for your records
  • Apply in your own time and pace; you can only make one application for redress under the Scheme.

Setting up a myGov account

myGov is a secure way to access government services such as the National Redress Scheme online with one login and one password.

To create a myGov account go to my.gov.au and select create an account.

You will be asked to accept the terms and conditions for use and then provide an email address.

Enquires about myGov

Contact myGov about using your myGov account.

Call myGov

Call the myGov helpdesk on 13 23 07, select Option 1.

The myGov helpdesk is open from:

  • 7:00am - 10:00pm, Monday – Friday, and
  • 10:00am - 5:00pm, Saturday – Sunday in local Australian time zones.

From outside Australia

Contact myGov by calling +61 1300 1MYGOV (1300 169 468). Select Option 1.

Accessing the application online

You can get access to the online application and submit it through your myGov account using these steps.

  1. Log onto myGov using your details or create a new account.
  2. Click on 'Link another service'.
  3. Select the 'National Redress Scheme'.
  4. Click on 'Start' to get access to the application. You can save it and come back to it whenever you need to.
  5. Fill in the online application.
  6. Review and print your completed online application.
  7. Sign and have the statutory declaration witnessed.
  8. Scan and submit your completed online application.
  9. Keep a copy of your completed online application for your records.

Setting up a myGov Inbox to receive messages when applying online

To get letters in your myGov Inbox:

  1. Log into myGov using your details or create a new account.
  2. Click on 'Link another service'.
  3. Select the 'National Redress Scheme'.
  4. Answer or setup your security questions.
  5. Fill in your application details and answer either ‘Use myGov inbox’ or ‘Use both’ to the question ‘What address should the Scheme use to send you letters?’
  6. Submit your application.
  7. The next time myGov will send you a letter it will be to your myGov inbox.

Setting up a myGov Inbox to receive messages when applying via paper form

To get letters in your myGov Inbox:

  1. When you fill in your paper application check the option to receive your correspondence via myGov inbox.
  2. Log into myGov using your details or create a new account.
  3. Click on 'Link another service'.
  4. Select the 'National Redress Scheme'.
  5. Answer or setup your redress security questions.
  6. Click on 'Link your application'.
  7. Type in your Redress ID and Application ID that someone from the National Redress Scheme gave you when they called you to acknowledge that your application was received.
  8. The next time myGov will send you a letter it will be to your myGov inbox.

Words used on this page

Application
The application is available online or by paper. You can make an application at any time between now and 30 June 2027.
Institutional Child Sexual Abuse
When the child sexual abuse occurred, for example, on the premises of an institution, or where activities of an institution took place (such as a camp), or by an official of an institution.
myGov
myGov is a secure way to access government services online with one login and one password.
National Redress Scheme
The Australian Government set up the National Redress Scheme to provide redress to people who experienced institutional child sexual abuse. The offer of redress can include: access to counselling, a redress payment and a direct personal response.
Redress
Redress means acknowledging harm done. The National Redress Scheme will provide redress by providing access to counselling, a direct personal response and a redress payment.
Scheme
The National Redress Scheme for people who experienced institutional child sexual abuse. See National Redress Scheme.
Statutory declaration
A written statement that you are providing true information. This is signed in front of an authorised witness.