What can you apply for?
The National Redress Scheme can help you get access to three things:
- a Redress payment, and
- a direct personal response from an institution (e.g. an apology).
If you receive an offer of redress, you can accept any or all of these things. This is your choice.
Counselling is part of an offer of redress that you can choose to access.
How you access counselling will depend on where you live.
In some states, you will be connected to a free, local service as part of your offer. These services will have expertise in supporting people who have experienced child sexual abuse. You will be able to access a minimum of 20 hours of counselling over your lifetime.
If you live in New South Wales, Victoria, Tasmania, Queensland, the Northern Territory or the Australian Capital Territory you can be connected to a local counselling service as part of your redress offer at no cost to you.
NSW Victims Services can also provide support people who were abused in NSW with access to free counselling through the Victims Services Approved Counselling Service. If you need support during the redress application process, please contact Victims Services on 1800 633 063 for more information or visit and apply online.
If you live in South Australia, Western Australia or overseas you may receive a lump sum payment of up to $5,000 as part of your offer. This can be used to pay for services in your local area.
When the National Redress Scheme writes to you to offer you redress, the letter will explain how you can access counselling.
More information on counselling arrangements in your state or territory is available.
Payments will be decided on an individual basis. They will range from less than $10,000 through to $150,000.
Any earlier payments related to the abuse will be deducted from your redress payment.
- This includes payments from other redress and victims of crime schemes and out of court settlements.
- Earlier payments will be adjusted to today's value. An annual inflation rate of 1.9% will be used.
- The adjusted amount will be deducted.
- Past payments that were made to support people with medical bills or other items, will not be taken into account for redress.
Redress payments will be:
- exempt from Commonwealth debt recovery
- exempt from income tests relevant to Commonwealth Government payments
- exempt from creditors where a person is bankrupt.
A redress payment can be included as part of the assets test for Commonwealth Government payments.
Direct personal response
A direct personal response is a process and may involve:
- An apology where the institution acknowledges your personal story and impact of the abuse on you, and
- An explanation by the institution on what they have done or will do to stop abuse from happening again.
Different institutions may offer different ways to engage with the direct personal response process, which could involve:
- A face-to-face meeting with a senior official
- A meeting in a group with other people who experienced abuse with a senior official
- A written letter
- A public apology, or
- Other arrangements, depending on your circumstances.
You can choose to have a support person with you throughout this process. This may be a family member, close friend or someone from one of the Redress Support Services.
Your offer of redress will have information on how to accept and engage in the direct personal response.
You can choose to engage in direct personal response at any time until 30 June 2028.
Words used on this page
- The application is available online or by paper. You can make an application at any time between now and 30 June 2027.
- A child is a person under the age of 18.
- People can apply for this as part of the National Redress Scheme. Depending on where people live they will receive a lump sum to pay for services in their local area or a referral to services.
- Direct Personal Response (DPR)
- People who receive an offer of redress can request a direct personal response from the responsible institution. People may request a face-to-face meeting, either individually or in a group, a written letter, a public apology, or other arrangements depending on their circumstances.
- Independent Decision Maker
- Independent Decision makers will consider applications for redress. They are highly experienced people from a range of backgrounds.
- An institution means an organisation, such as a school, a church, parish, mission, a club, an orphanage or Children’s Home; or government department.
- Institutional Child Sexual Abuse
- When the child sexual abuse occurred, for example, on the premises of an institution, or where activities of an institution took place (such as a camp), or by an official of an institution.
- National Redress Scheme
- The Australian Government set up the National Redress Scheme to provide redress to people who experienced institutional child sexual abuse. The offer of redress can include: access to counselling, a redress payment and a direct personal response.
- Redress means acknowledging harm done. The National Redress Scheme provides counselling, a direct personal response and a Redress payment.
- The National Redress Scheme for people who experienced institutional child sexual abuse. See National Redress Scheme.