What can you apply for?

The National Redress Scheme can help you get access to three things:

If you receive an offer of redress, you can accept any or all of these things. This is your choice.

If you would rather talk to someone than read this website you can call the National Redress Scheme on 1800 737 377.

Counselling

Getting counselling is part of an offer of redress and is in addition to the support provided by Redress Support Services under the Scheme.

How you access counselling will depend on where you live.

In some states, you will be connected to a free, local service as part of your offer. These services will have expertise in supporting people who have experienced child sexual abuse.

In other states, you may receive a lump sum payment of up to $5,000 as part of your offer. This is to pay for services in your local area.

If you live in New South Wales, Victoria or the Australian Capital Territory you can be connected to a free counselling service as part of your redress offer. This service will have expertise in supporting people who have experienced child sexual abuse.

Arrangements for counselling in Queensland, Tasmania, South Australia, the Northern Territory and Western Australia are still being finalised while these states are in the process of joining the Scheme.  

If you live overseas you will receive a lump sum payment of up to $5,000 for you to pay for counselling services in your local area.

When the National Redress Scheme writes to you to offer you redress, the letter will explain how you can access counselling.

Redress payment

Payments will be decided on an individual basis. They will range from less than $10,000 through to $150,000.

Any earlier payments related to the abuse will be deducted from your redress payment.

  • This includes payments from other redress and victims of crime schemes and out of court settlements.
  • Earlier payments will be adjusted to today's value. An annual inflation rate of 1.9% will be used.
  • The adjusted amount will be deducted.
  • Past payments that were made to support people with medical bills or other items, will not be taken into account for redress.

Redress payments will be:

  • non-taxable
  • exempt from Commonwealth debt recovery
  • exempt from income tests relevant to Commonwealth Government payments
  • exempt from creditors where a person is bankrupt.

A redress payment can be included as part of the assets test for Commonwealth Government payments.

Direct personal response

A direct personal response is a process and may involve:

  • An apology where the institution acknowledges your personal story and impact of the abuse on you, and
  • An explanation by the institution on what they have done or will do to stop abuse from happening again.

Different institutions may offer different ways to engage with the direct personal response process, which could involve:

  • A face-to-face meeting with a senior official
  • A meeting in  a group with  other people who experienced abuse with a senior official
  • A written letter
  • A public apology, or
  • Other arrangements, depending on your circumstances.

You can choose to have a support person with you throughout this process. This may be a family member, close friend or someone from one of the Redress Support Services.

Your offer of redress will have information on how to accept and engage in the direct personal response.

You can choose to engage in direct personal response at any time until 30 June 2028.

Words used on this page

Application
The application is available online or by paper. You can make an application at any time between now and 30 June 2027.
Child
A child is a person under the age of 18.
Counselling
People can apply for this as part of the National Redress Scheme. Depending on where people live they will receive a lump sum to pay for services in their local area or a referral to services.
Direct Personal Response (DPR)
People who receive an offer of redress can request a direct personal response from the responsible institution. People may request a face-to-face meeting, either individually or in a group, a written letter, a public apology, or other arrangements depending on their circumstances.
Independent Decision Maker
Independent Decision makers will consider applications for redress. They will be highly experienced people from a range of backgrounds.
Institution
An institution means an organisation, such as a school, a church, parish, mission, a club, an orphanage or Children’s Home; or government department.
Institutional Child Sexual Abuse
When the child sexual abuse occurred, for example, on the premises of an institution, or where activities of an institution took place (such as a camp), or by an official of an institution.
National Redress Scheme
The Australian Government set up the National Redress Scheme to provide redress to people who experienced institutional child sexual abuse. The offer of redress can include: access to counselling, a redress payment and a direct personal response.
Redress
Redress means acknowledging harm done. The National Redress Scheme will provide redress by providing access to counselling, a direct personal response and a redress payment.
Scheme
The National Redress Scheme for people who experienced institutional child sexual abuse. See National Redress Scheme.