Counselling arrangements in your State or territory

People living in New South Wales

If you live in New South Wales, and have received an offer of redress you will be connected to a local counselling service. You may access up to 20 counselling sessions across your lifetime at no cost to you.

Counselling services in New South Wales are delivered through its Victims Services program. Further information on the New South Wales counselling services is available at Victims Services or Support for survivors of institutional child sexual abuse in NSW.

You can also contact the Victims Services Redress Team on 1800 993 031

People living in Victoria

If you live in Victoria, and have received an offer of redress you will be connected to a local counselling service. You may access up to 20 counselling sessions across your lifetime at no cost to you. Further information on Victoria’s counselling arrangements is available at Victorian Health and Human Services or Victorian Justice and Community Safety.

People living in Tasmania

If you live in Tasmania, and have received an offer of redress you will be connected to a local counselling service. You may access up to 20 counselling sessions across your lifetime at no cost to you. Further information on Tasmania’s counselling arrangements is available.

People living in Queensland

If you live in Queensland, and have received an offer of redress you can access an initial 20 hours of counselling sessions, and more if needed across your lifetime. Your counsellor will need to be registered on the Trauma Support Directory and will be reimbursed up to $180 per hour for services under the Queensland arrangements. There are services available to assist you with finding the right counsellor to support you. Information on Queensland’s counselling services is available.

People living in the Northern Territory

If you live in the Northern Territory, and have received an offer of redress you will be connected to a free and local counselling service. You may access up to 20 counselling sessions across your lifetime at no cost to you. Information on the Northern Territory’s counselling services is available.

People living in the Australian Capital Territory

If you live in the Australian Capital Territory, and have received an offer of redress you will be connected to a free and local counselling service. You may access up to 20 counselling sessions across your lifetime at no cost to you.

Counselling services in the Australian Capital Territory are delivered through its Victims Services Scheme. Information on the ACT counselling services is available.

You can also call Victim Support ACT on (02) 6205 2222 or email victimsupportintake@act.gov.au.

An information sheet about counselling for people living in the ACT is available.

People living in South Australia

If you live in South Australia and have received an offer of redress you will receive a lump sum payment of up to $5,000 for counselling services under the Scheme.

When the National Redress Scheme writes to you to offer you redress, the letter will explain how you can access counselling.

With that money you can choose your own counsellor or continue to use your current counsellor and book appointments based on what is right for you.

More information on South Australia Redress is available.

People living in Western Australia

If you live in Western Australia and have received an offer of redress you will receive a lump sum payment of up to $5,000 for counselling services under the Scheme.

When the National Redress Scheme writes to you to offer you redress, the letter will explain how you can access counselling.

With that money you can choose your own counsellor or continue to use your current counsellor and book appointments based on what is right for you.

More information on Western Australia Redress is available.

People living overseas

If you live overseas and have received an offer of redress you will receive a lump sum payment of up to $5,000 for you to pay for counselling services. With that money you can choose your own counsellor or continue to use your current counsellor and book appointments based on what is right for you.

When the National Redress Scheme writes to you to offer you redress, the letter will explain how you can access counselling.