Counselling arrangements in your State or territory
People living in New South Wales
If you live in New South Wales, and have received an offer of redress you can access up to 22 hours of free counselling through Victims Services. Additional hours may be approved.
Further information is available at Victims Services or you can also contact the Victims Services Redress Team on 1800 633 063 or vsredress@dcj.nsw.gov.au
You can also contact the Victims Services Redress Team on 1800 633 063 - Option 5.
People living in Victoria
If you live in Victoria and have received an offer of redress, you and your close connections can access counselling, including some alternative therapies, through approved and qualified providers. You can access a minimum of 20 hours of counselling and psychological care and more if needed over your lifetime, and your family members or people who are close to you can access up to 20 sessions.
Further information on Victoria’s counselling arrangements is available at National Redress Counselling and Psychological Care Service – Victoria, or you can contact them on 1800 716 869 or cpc@dffh.vic.gov.au(link sends e-mail).
People living in Tasmania
If you live in Tasmania, and have received an offer of redress you will be connected to a local counselling service. You can access a minimum of 20 hours of counselling across your lifetime at no cost to you. Further information on Tasmania’s counselling arrangements is available.
People living in Queensland
If you live in Queensland and have received an offer of redress you can access 20 hours of counselling, and more if needed across your lifetime. You can choose to continue with your own counsellor if they are eligible to register for redress counselling, choose a counsellor from the Trauma Support Directory, or receive support to find a counsellor. Further information on Queensland’s counselling arrangements is available at For redress recipients | Community support | Queensland Government (www.qld.gov.au).
People living in the Northern Territory
If you live in the Northern Territory, and have received an offer of redress you will be connected to a free and local counselling service. You may access a minimum of 20 hours of counselling across your lifetime at no cost to you. Information on the Northern Territory’s counselling services is available.
People living in the Australian Capital Territory
If you live in the Australian Capital Territory, and have received an offer of redress you will be connected to a free and local counselling service. You can access counselling for as long as needed at no cost to you.
Counselling services in the Australian Capital Territory are delivered through its Victims Services Scheme. An information sheet about counselling for people living in the ACT is available.
You can also call Victim Support ACT on (02) 6205 2222 or email victimsupportintake@act.gov.au.
People living in South Australia
If you live in South Australia and have received an offer of redress you will be offered a lump sum payment of up to $5,000.
When the National Redress Scheme writes to you to offer you redress, the letter will explain how you can use this payment to access counselling.
With that money you can choose your own counsellor or continue to use your current counsellor and book appointments based on what is right for you. You can also use the money to access other services and therapies.
More information on South Australia Redress is available.
People living in Western Australia
If you live in Western Australia and have received an offer of redress you can access up to 20 hours of free counselling.
You can contact the Redress Co-ordination Unit (RCU) at the Office of the Commissioner for Victims of Crime on (08) 9264 9877, or email the RCU at RedressCPC@justice.wa.gov.au for further information.
More information on Western Australia Redress is available
People living overseas
If you live overseas and have received an offer of redress you will receive a lump sum payment of up to $5,000 for you to pay for counselling services. With that money you can choose your own counsellor or continue to use your current counsellor and book appointments based on what is right for you.
When the National Redress Scheme writes to you to offer you redress, the letter will explain how you can access counselling.