Contact Us

Calling from Australia

You can contact the National Redress Scheme by phone on 1800 737 377 from Australia (call charges may apply), Monday to Friday 8am-5pm AEDT.

Calling from overseas

You can contact the National Redress Scheme by phone on +61 3 6222 3455 from overseas. Please press 8 to speak to an operator. From there, you can request to be transferred to the National Redress Scheme. Alternatively, you will be able to leave a voice mail message and we will return your call as soon as possible.

Address to return your completed application

NRS
Reply Paid 7750
Canberra BC ACT 2610
Australia

Please make and keep a copy of your completed application before you return it to us.

The Australian Government collects your personal information in accordance with the Commonwealth Privacy Act 1988. We will store and use your information only to contact you to provide you with information about the National Redress Scheme. If you do not provide your personal information we cannot call you.

The National Redress Scheme Website is maintained by the Department of Social Services. Tell us what you think about the website and how to improve it.

Media Enquiries

Media enquiries can be emailed to media@dss.gov.au

Please include your contact details and the deadline for your story.

Media expectations

We will do all we can to be open and transparent when responding to media requests.

The privacy law prevents our employees from commenting on or providing information on individual cases.

Note: the Media team cannot answer questions about your personal application. To discuss your situation phone us.

Services available to assist you to contact the National Redress Scheme

  • TTY users - phone 1800 555 677 then ask to contact the National Redress Scheme on 1800 737 377.
  • Speak and Listen (speech-to-speech relay) users - phone 1800 555 727 then ask to contact the National Redress Scheme on 1800 737 377.
  • Internet relay users - visit the National Relay Service website and ask to contact the National Redress Scheme on 1800 737 377
  • Languages other than English: If you need an interpreter call the Translating and Interpreting Service (TIS National) on 131 450. TIS National will put you through to any phone number.