Information about the Scheme and the application process
Resources for survivors
Resources are available to help support people who experienced child sexual abuse in institutions such as a school, church, mission, orphanage, foster care, hospital, detention centre or a sporting club.
Download documents with key information about the National Redress Scheme
Overview of the scheme
- National Redress Scheme Brochure
- National Redress Scheme A5 Flipbook
- National Redress Scheme Wallet Card
- Overview of the National Redress Scheme
Applying for redress
- Get free help to apply
- Who can apply
- What you can apply for
- The application process
- Filling in the application
- Institutional Child Sexual Abuse
- Describing impact in your application
What happens once you've applied?
- How your application is considered
- Responding to an offer or asking for a review
- Direct personal response
- National Redress Scheme Independent Decision Makers
- Legal support
- Using and protecting your information
- Disclosing Protected Information in Civil Legal Proceedings
Applying from Gaol
- Serious Criminal Conviction Additional Information Form
- Applying from Gaol Additional Information Form
You may also like to view
- Resources for First Nations people
- Resources translated for culturally and linguistically diverse audiences
- Easy Read fact sheets
- Videos about the National Redress Scheme
Order printed products
You can order products to be sent to you at no cost.
Hardcopy publications are available to order through National Mailing and Marketing by emailing email@example.com or calling 1800 050 009 and providing the relevant Product Number and your delivery address.
View the full list of products available to order.
Legal support and financial counselling
Hearing and speech communication support
If you are d/Deaf, hard of hearing or have a speech communication difficulty you can use the National Relay Service (NRS) to contact the department.
The NRS has specially trained staff called relay officers who act as a ‘relay’ or a bridge between people who are d/Deaf hard of hearing or have speech communication difficulty, and the person or organisation they are calling.
The Access Hub website has instructions for many different relay methods including:
- TTY (Speak and Read, Type and Listen, Type and Read)
- Voice relay
- NRS chat
- Video relay
- NRS captions
- SMS Relay
Visit the Access Hub website to find a relay method that works for you.