NSW Redress Support Services

Relationships Australia New South Wales – Wattle Place

New South Wales

Wattle Place is a service providing trauma informed support, casework, counselling, information and referral for people who experienced child sexual abuse. Wattle Place’s staff have experiences supporting people whose lives have been affected by child sexual abuse and ‘care’ in institutions, orphanages, children’s homes and foster homes.

Wattle Place is located in Parramatta, with outreach services available in other areas of New South Wales.

Hours of operation: 9am to 5pm (Sydney time) Monday to Friday

Phone: 1800 025 441 or 1300 364 277

Type of support: Face-to-face support, counselling, information and referrals, outreach services, telephone support and online support.


Sexual Assault Counselling Australia

All States and Territories

Sexual Assault Counselling Australia is a national service available 24 hours 7 days a week to provide telephone counselling with trauma specialists. Face-to-face counselling and support is available for people in New South Wales engaging with the National Redress Scheme. Telephone counselling is also available for people who are in a New South Wales gaol.

Hours of operation: The telephone line operates 24 hours 7 days a week. Face-to-face appointments available by telephone.

Phone: 1800 211 028

Type of support: 24/7 support, face-to-face support, counselling, information and referrals, outreach services and telephone support.


Interrelate Family Centres

New South Wales

Interrelate provides a holistic approach to support clients from the beginning to the end of the National Redress Scheme process. This includes offering information, referral, support and advocacy in completing the application, while also offering therapeutic support throughout the process. Support includes transitioning clients to access counselling through the Scheme, and support when accessing a direct personal response.

Interrelate’s regional centres are based in Lismore, Coffs Harbour, Port Macquarie, Taree, Newcastle, Gosford, Wyong, Bella Vista, Caringbah, Orange and Dubbo with outreach services to rural and remote areas.

Face-to-face, telephone and Skype appointments are available.

Hours of operation: 9am to 5pm (local time) Monday to Friday

Phone: 1300 473 528

Type of support: Face-to-face support, counselling, information and referrals, outreach services, telephone support and online support.


Survivors & Mates Support Network

New South Wales

SAMSN provides professional and peer support for male survivors of child sexual abuse who are considering engaging with the National Redress Scheme.

Hours of operation: 9am to 5pm (Sydney time) Monday to Friday

Phone: (02) 8355 3711 or Free Call 1800 472 676

Type of support: face to face and telephone, counselling for individuals and their families, support groups and workshops for men and their supporters, information and referrals


Care Leavers Australasia Network (CLAN) Inc.

All States and Territories

CLAN is a specialist service run by care leavers, for care leavers and their families. All staff are informed on the support needs facing care leavers. For care leavers engaging with the National Redress Scheme, CLAN can offer support, advocacy and counselling as well as assistance with redress applications and accessing records.

Face-to-face support and counselling is available at Bankstown (New South Wales) and Melbourne (Victoria), and outreach support is available throughout Australia.

Hours of operation: 9am to 5pm (Sydney time) Monday to Friday

Phone: 1800 008 774 or (02) 9709 4520

Type of support: Face-to-face support, counselling, information and referrals, outreach services, telephone support and online support.


The Women’s Cottage

New South Wales

The Women’s Cottage service assists women through all steps of the redress application process, from initial enquiries, preparing applications, through to post-application support. The Women’s Cottage is based in Richmond and can assist clients from Parramatta to Lithgow in New South Wales.

The Women’s Cottage provides assistance to clients through its service centre, at a client’s home, through outreach across the region, or through telephone and Skype sessions.

The Women’s Cottage can also assist clients to access local services. The priority is to supported women while appropriate local support options are established.

Initial contact support and referral will also be provided for men as needed.

Hours of operation: 9.30am to 4.30pm (local time) Monday to Thursday

Phone: (02) 4578 4190

Type of support: Face-to-face support, counselling, information and referrals, outreach services, telephone support and online support.


Link Up NSW Aboriginal Corporation

New South Wales

Link-Up NSW counsellors are available to assist people engaging with the National Redress Scheme and are located at Link-Up NSW’s head office in Ropes Crossing, Western Sydney, New South Wales. Counsellors can travel statewide for regular face-to-face sessions as well as offering outreach support periodically to rural areas and online-based counselling options.

Hours of operation: 9am to 5pm (local time) Monday to Friday

Phone: 1800 624 332 or (02) 9421 4700

Type of support: Counselling and face-to-face support. Includes culturally-appropriate supports for Indigenous Australians.


Blue Knot Foundation

All States and Territories

The Blue Knot Helpline provides trauma informed telephone and video conferencing support to people engaging with the National Redress Scheme, with a particular focus on supporting people living in rural and remote areas. We provide information, short term counselling, referral, application support and case management.

Hours of operation: 9am to 5pm (Sydney time) Monday to Sunday

Phone: 1300 657 380

Type of support: Counselling, information and referrals, and telephone support.


People with Disability Australia

All States and Territories

People with Disability Australia has a national telephone line to provide information and referrals to people with disability who are interested in engaging with the National Redress Scheme.

Phone: 1800 422 015 or TTY 1800 422 016

Type of support: Counselling, face-to-face support and telephone support.


Bravehearts

All States and Territories

Bravehearts offers free and confidential support to individuals and affected family members engaging the National Redress Scheme through face-to-face supports, telephone supports and online supports through our e-health service.

Bravehearts can provide information about the National Redress Scheme, assist with completing the Scheme’s application and provide support throughout the process.

Bravehearts offers face-to-face support within South East Queensland from Service Centres located in Arundel, Springwood, Spring Hill and Strathpine. Outreach services are also available to other areas of Queensland.

Hours of operation: 8:30am to 4:30pm (Brisbane time) Monday to Friday

Phone: 1800 272 831 or (07) 5552 3000

Type of support: Face-to-face support, information and referrals, outreach services, telephone support and online support.


Child Wise

All States and Territories

The Child Wise Helpline provides information, referrals for ongoing support, and guidance to people engaging with the National Redress Scheme. All calls will be handled by experienced and trauma-informed counsellors.

Hours of operation: The Helpline operates 9am to 5pm (Melbourne time) Monday to Sunday

Phone: 1800 991 099

Type of support: Information and referrals, and telephone support.


Mensline Australia

All States and Territories

Mensline Australia is a national 24/7 telephone and online counselling support service, providing support, information and referral service for men with family and relationship concerns. Mensline services are available from anywhere in Australia and are provided by professional and experienced counsellors. Mensline can provide emotional support to people engaging with the National Redress Scheme.

Hours of operation: The telephone line operates 24 hours 7 days a week.

Phone: 1300 789 978

Type of support: 24/7 support, counselling, information and referrals, online support and telephone support.


knowmore

All States and Territories

The knowmore legal service is for anyone who is considering applying for redress under the Scheme. It is free, confidential and independent. knowmore can assist you:

  • with information on options available to you, including access to compensation through other schemes and common law rights and claims
  • prior to the application, to ensure you understand the requirements and the application process
  • after you receive an offer of redress and you elect to seek an internal review of the decision
  • with advice on the effect of accepting an offer and what that means for future claims.

There are offices in Western Australia, Queensland, New South Wales and Victoria.

Phone: 1800 605 762 or TTY: 1800 555 677, then 1800 605 762

National Relay Service: 1800 555 727, then 1800 605 762

Type of support: Legal advice, face-to-face support, information and referrals, outreach services and telephone support.


Child Migrants Trust

All States and Territories

Child Migrant Trust provides social work services to former child migrants from the UK and Malta wishing to participate in the National Redress Scheme, including help to prepare and submit applications. Child Migrant Trust social workers provide counselling and professional support to those disclosing institutional child abuse and offer a trauma informed service. Staff can travel to other locations across Australia to meet with former child migrants as needed, and have regular visits to major locations such as Sydney.

Child Migrant Trust’s UK office also provides assistance relating to the National Redress Service for those former child migrants originally sent to Australia but now living in the UK or other countries overseas.

Child Migrant Trust’s services are free and confidential, and are completely independent from involvement or connection with any agencies responsible for the deportation of children through child migration schemes.

Hours of operation: 9am to 5pm (Melbourne time) Monday to Friday

Phone: 1800 040 509

Type of support: Face-to-face support, counselling, outreach services and telephone support.


In Good Faith Foundation

All States and Territories

In Good Faith Foundation is a service providing independent advocacy, case work, referral and support for people who experienced religious institutional child sexual abuse, their families and communities. Face-to-face support, including when engaging with to the National Redress Scheme, is available to people living in Victoria.

Hours of operation: 9:30am to 4pm (Melbourne time) Monday to Thursday, Fridays by appointment.

Phone: (03) 9940 1533

Type of support: Face-to-face support, information and referrals, and telephone support.


Tzedek

All States and Territories

Tzedek provides support and advocacy services to survivors of sexual abuse in the Jewish community, including support engaging with the National Redress Scheme. Tzedek is based in Victoria but also provides a national service.

Hours of operation: The telephone line operates 24 hours 7 days a week.

Phone: 1300 893 335 or (03) 9928 8741

Type of support: 24/7 support, face-to-face support, counselling, information and referrals, telephone support and online support.


Healing Foundation

All States and Territories

The Healing Foundation is a national support agency providing advice and assistance, including developing materials, for all Redress Support Services to support Aboriginal and Torres Strait Islander people engaging with the National Redress Scheme. The Healing Foundation does not provide face-to-face supports.

Indigenous Australians applying for redress are encouraged to contact the Healing Foundation for referrals to appropriate Indigenous Australian support service providers tailored to support survivor’s individual needs.

Hours of operation: 9am to 5pm (Sydney time) Monday to Friday

Phone: (02) 6272 7500

Type of support: Information and referrals.


Children and Young People with Disability Australia (CYDA)

All States and Territories

CYDA is the national representative organisation for children and young people with disability, aged 0 to 25 years. CYDA provides a link between the direct experiences of children and young people with disability to government and other key stakeholders.

CYPDA do not provide support directly, but can refer you to an appropriate Redress Support Service or other provider to meet your support needs.

Hours of operation: 9am to 5pm (Melbourne time) Monday to Friday

Phone: (03) 9417 1025 or 1800 222 660 (Regional and interstate)

Type of support: Information and referrals.