QLD Redress Support Services

Redress Support Services (RSS) are specialist, trauma-informed, culturally safe, survivor centred services. Free, confidential, practical and emotional support is available before, during and after people make, or consider making, an application to the National Redress Scheme. RSS can refer survivors to knowmore for free legal advice and financial counselling, as well as other community services as needed.

RSS offer face-to-face, online and telephone support, noting operating hours are local time.

Bravehearts – Beyond Brave

Cape York/Gulf Remote Area Aboriginal & Torres Strait Islander Child Care (RAATSICC)

Centre Against Sexual Violence Inc. (CASV)

Link-up (QLD) Aboriginal Corporation

Micah Projects - Lotus Place

Murrigunyah Family & Cultural Healing Centre

People With Disability Australia (PWDA)

Relationships Australia Queensland

TASC Legal and Social Justice Service

Bravehearts - Beyond Brave

Beyond Brave offers free and confidential support to individuals and affected family members wishing to participate in the National Redress Scheme.

Beyond Brave can:

  • help you to understand the Scheme and if you are eligible;
  • provide assistance to complete and submit the application form
  • support you through the process of applying, whilst waiting for an outcome and after an offer is made; and
  • provide counselling, information and referrals.

Support is offered face-to-face in Queensland, with online and telephone support services available throughout Australia.

Primary locations: Arundel, Loganholme and Strathpine

Outreach locations: Cairns, Townsville, Palm Island, and other areas in North Queensland, including gaols. National via online and telephone support.

Phone: 1800 272 831 or (07) 5552 3000

Email: redress@bravehearts.org.au

Website: https://bravehearts.org.au

Operating hours: 8.30am to 4.30pm Monday to Friday

Cape York/Gulf Remote Area Aboriginal & Torres Strait Islander Child Care Advisory Association (RAATSICC)

RAATSICC provides free, culturally safe and informed support and assistance for people engaging with the National Redress Scheme.

Staff assist with understanding the redress process, assist with redress applications, actively assist applicants to obtain a Direct Personal Response, provide support to people to access Counselling and Psychological Care and provide warm referrals as required.

RAATSICC assists all Australians specialising in culturally appropriate supports for First Nations people.

Support is offered through face-to-face support, counselling and referrals.

Primary locations: Cairns

Outreach locations: Far North Queensland, Cape York

Phone: (07) 4030 0900 or 1300 663 411

Email: Redress1@raatsicc.org.au

Website: http://www.raatsicc.org.au

Operating hours: 8.30am to 5.00pm Monday to Friday

Centre Against Sexual Violence Inc. (CASV)

CASV supports women living in the Queensland regions of Logan, Redlands, Beenleigh and Beaudesert in relation to the National Redress Scheme.

CASV provide:

  • free counselling, information, and support to people considering applying for redress
  • information about the Scheme, and support throughout the whole process
  • practical assistance in completing the application forms
  • act as a redress nominee and can communicate with the Scheme on behalf of the applicant
  • referrals for free legal and financial advice services.

Support is offered through face-to-face, phone and videoconferencing.

Primary locations: Logan Central, Cleveland

Outreach locations: Redland Bay Islands, Beaudesert and Beenleigh can be arranged upon request.

Phone: 07 3808 3299

Email: admin@casv.org.au

Website: https//www.casv.org.au

Operating hours: 9.00am to 5.00pm Monday, Wednesday, Thursday, Friday. 1.00pm to 5.00pm Tuesday

Link-Up (QLD) Aboriginal Corporation

Link-Up (Qld) Aboriginal Corporation is a state wide service that supports the healing journeys of Aboriginal and Torres Strait Islander people who have been separated from their families and cultures through forced removal, fostering, adoption and/or institutionalisation.

Redress Support Service assistance and counselling support is available to individuals who are eligible for the National Redress Scheme.

Link-Up (Qld)’s focus is to support and assist clients and community by working together as a trauma informed workplace providing a professional, confidential, and culturally sensitive service addressing historical institutional trauma.

Primary locations: Woolloongabba, Brisbane, Cairns

Phone: 07 3638 0411 Free call: 1800 200 855

Email/online contact: contact@link-upqld.org.au

Website: http://www.link-upqld.org.au

Operating hours: 8.00am to 4.00pm Monday to Friday

Micah Projects - Lotus Place

Lotus Place, a program of Micah Projects, is a dedicated support service and resource centre for people who experienced abuse in an institutional setting including out-of-home care.

Lotus Place provides:

  • a safe place
  • a space for reliable connections to others, where shared experiences of childhood, and the consequences of this, are respected
  • a gateway to government and community services.

Lotus Place strives to support individuals to exercise choice in the pursuit of justice and healing. National Redress Scheme applicants may be supported throughout the entirety of the process from considering one’s options, assist to draft and submit the application and support during the Direct Personal Response and counselling options provided by the Scheme.

Primary locations: Southeast, Stones Corner, North Queensland, Townsville, Central Queensland, Rockhampton

Phone: (07) 3036 4490

Email: redress@micahprojects.org.au

Website: https://www.lotusplace.org.au

Operating hours: 9.00am to 5.00pm Monday to Friday 

Murrigunyah Family & Cultural Healing Centre

Murrigunyah Family & Cultural Healing Centre is a community based sexual assault support service established (1997) and controlled by Aboriginal and Torres Strait Islander women of Logan City. We work from a holistic and cultural perspective supporting the social, emotional & spiritual interests of Aboriginal and Torres Strait Islander clients and families. We also offer trauma informed counselling using a narrative counselling technique.

All client services are free. Our centre is a safe and supportive space with appropriately qualified staff to assist clients and community. People can access our service directly or be referred by other services.

Primary locations: Woodridge

Phone: (07) 3290 4254

Email: admin@murrigunyah.org.au

Website: http://www.murrigunyah.org.au

Operating hours: 9.00am to 5.00pm Monday to Friday

People with Disability Australia (PWDA)

PWDA provides free, trauma informed and confidential support to people with disability (including mental health) who are considering applying for the National Redress Scheme.

People are supported face-to-face where possible across NSW and Queensland, and nationally by online and telephone support.

Accessible information and disability aware support is provided throughout the entire redress and Direct Personal Response process, including providing information about other options so that you can make informed choices. Assisted and supported referrals to other services are provided if needed.
PWDA can also assist with separate disability advocacy matters.

Our friendly staff are highly experienced in working with people with disability who are survivors of childhood institutional sexual assault, and utilise holistic, trauma informed and capacity building approaches.

Primary locations: Sydney

Outreach locations: Regional and remote areas of NSW, and also Queensland

Phone: 1800 422 015, 0434 692 845, or TTY 1800 422 016

Email/online contact: pwd@pwd.org.au

Website: https://pwd.org.au

Operating hours: 9.00am to 5.00pm Monday to Friday 

Relationships Australia Queensland

Relationships Australia Queensland provides information, advice, referral, counselling and support for people engaging with the National Redress Scheme, through face-to-face support, counselling, information and referrals, and telephone support.

Primary locations: Eight Mile Plains, Spring Hill, Maroochydore, Morayfield, Gympie, Maryborough, Townsville

Outreach locations: Telephone and virtual support is available in other areas of Queensland.

Phone: 1800 552 127 or 1300 364 277

Email: generalenquiries@raq.org.au

Website: http://www.raq.org.au

Operating hours: 8.00am to 8.00pm Monday to Friday, 10.00am to 4.00pm Saturday 

TASC Legal and Social Justice Service

TASC assists people who have experienced inequity, injustice and discrimination to seek justice through our legal, advocacy and social work services.

TASC can assist people who have experienced institutional child sexual abuse to understand, engage with and apply to the National Redress Scheme. TASC also provides counselling and local referrals during this process.

Primary locations: Toowoomba, Roma

Outreach locations: Dalby, Chinchilla, Miles and Roma
If you live in another location please check with us as we may travel to your area.

Phone: (07) 4616 9700

Email: reception@tascnational.org.au

Website: https://www.tascnational.org.au

Operating hours: 8.30am to 4.30pm Monday to Friday