If you apply to the Scheme and receive an offer of redress, a direct personal response will generally be offered for each institution found responsible. To accept all components of your redress offer, you just need to sign and date your acceptance document.

When you sign and date your acceptance document, you will be accepting a direct personal response from all institutions found responsible.

It is always your choice to receive a direct personal response from the institution. Even if you accept the offer of a direct personal response, you can pause or cancel the process at any time.

You can choose not to accept the offer of a direct personal response from any institution, or just from particular institutions. However, if you choose not to accept a direct personal response from one or more institutions, and you later change your mind, please call the Direct Personal Response (DPR) Information and Support service on 1800 737 377 Mon to Fri 8am to 5pm to discuss your options.