Need support?

The Department of Social Services (the Department) may need to collect personal information about you to investigate your complaint. You may choose to remain anonymous; however it is important to note that without your consent it will be difficult for the department to comprehensively address your concerns. You can choose whether to provide consent.

Is your complaint, feedback or compliment about the National Redress Scheme? (required)

Please visit Making a complaint | Department of Social Services for more information

Submission Type

Further information about Complaints and Feedback is available in the Complaints and Feedback easy read guide.

Please tell us about your complaint, feedback or compliment. The more details you can provide to us, the easier it will be for us to help resolve.
If required, can we contact you regarding your complaint, feedback and compliment? (required)

Important: You can submit an anonymous complaint. Please be aware we won’t be able to contact you if we need more information about your complaint. This may mean we are unable to investigate your complaint fully. We also won’t be able to let you know the outcome.

Contact details

To assist the Scheme in identifying you, please provide the following information: 

Preferred way(s) to contact (required)
Do you have any accessibility or preferred language needs you would like us to understand/consider as we manage your complaint, feedback or compliment? (required)
Are you under 18? (required)

Before you submit

The Department of Social Services is collecting information about you to assist in the effective management of your complaint as well as for training purposes. Our Privacy Policy has been prepared in accordance with the Australian Privacy Principles and contains information about how you can access, and correct personal information held by the department about you. It also contains information about how you can complain about a breach of the Australian Privacy Principles and how we will deal with such a complaint. Please read our:

The Australian Government acknowledges Aboriginal and Torres Strait Islander peoples throughout Australia and their continuing connection to land, water, culture and community. We pay our respects to the Elders both past and present.

Keep informed of latest news and updates to the National Redress Scheme

Subscribe (Opens in a new tab/window)