Service Charter for your National Redress Scheme

Our commitments to survivors of institutional child sexual abuse

The National Redress Scheme (the Scheme) is committed to improving how we serve survivors of institutional child sexual abuse. That is why we are introducing the National Redress Scheme Service Charter. The Service Charter will explain what you can expect from the Scheme and the redress process.

The Scheme has also prepared a shorter ‘summary’ version of the Service Charter. This is in an easier to read format and only focuses on the main points of the Service Charter.

The Scheme is also introducing a Scheme Improvement Update that details improvements that have been made to the Scheme and those that are currently in progress.

The Scheme is working on creating translations into other languages and easy-read versions of the Service Charter. We expect these to be ready soon and will update the website as soon as they are available.

Download the Service Charter