South Australia Redress Support Services
Redress Support Services (RSS) are specialist, trauma-informed, culturally safe, survivor centred services. Free, confidential, practical and emotional support is available before, during and after people make, or consider making, an application to the National Redress Scheme. RSS can refer survivors to knowmore for free legal advice and financial counselling, as well as other community services as needed.
RSS offer face-to-face, online and telephone support, noting operating hours are local time.
Nunkuwarrin Yunti is the Aboriginal Community Controlled Health Service (ACCHO) within the greater metropolitan region of Adelaide. It was initiated in the 1960s by the late Mrs. Gladys Elphick, who founded the Council of Aboriginal Women of South Australia, one of the first Aboriginal organisations in South Australia.
Nunkuwarrin Yunti has more than 50 years’ experience promoting and providing holistic care for Aboriginal people that promotes culturally centred preventive, curative, and restorative health care. This is demonstrated through a commitment to ensuring that the Aboriginal Community receive the help and support they need through a context of deeply and inherently understanding the ongoing impacts of colonisation (such as intergenerational trauma, disadvantage, and racism), while also celebrating and championing the strengths and resilience of Aboriginal people and culture. Nunkuwarrin Yunti, through the National Redress Scheme, also provides acknowledgement and support to people who experienced institutional child sexual abuse.
Primary locations: Adelaide, Elizabeth Downs, Christies Beach
Outreach locations: Across South Australia on an as needs basis
Phone: (08) 8254 5300
Operating hours: 9.00am to 5.00pm Monday to Friday
Elm Place at Relationships Australia South Australia supports people who are wishing to access the National Redress Scheme. The service provides free, individualised, non-judgemental, confidential, and culturally appropriate casework, counselling and advocacy.
The service assists survivors to:
- Understand the Scheme.
- Complete applications.
- Explore options regarding Redress or civil claims, including access to Direct Personal Response and Counselling and Psychological Care.
- Access State Care records.
- Connect with related services that can provide further support.
Elm Place provides state-wide services with offices available in the Adelaide CBD, Marion, Salisbury, Port Adelaide and Berri, with state wide regional visits available upon negotiation. Elm Place also works with survivors in all South Australian gaols, via phone and face-to-face appointments.
Primary locations: Adelaide, Marion, Salisbury, Hindmarsh
Outreach locations: Mount Gambier, Limestone Coast, Fleurieu Peninsula, Mount Barker/Murray Bridge, Riverland, Gawler/Barossa, Yorke Peninsula, Port Augusta/Port Pirie/Whyalla, Eyre Peninsula (Port Lincoln, Ceduna), Coober Pedy.
Outreach locations are visited every three months. Ongoing support provided via telephone and telehealth appointments to clients located regionally.
Phone: 1800 998 187
Operating hours: 9.00am to 5.00pm Monday to Friday (excluding public holidays)
SACID provides free and confidential support to people with intellectual disability to engage with the National Redress Scheme. Our service ensures that people with intellectual disability are able to access and understand information about the scheme. Our service also supports people with intellectual disability through the application process, links them to necessary supports and services, and connects them with opportunities to build their resilience. Our service is based in Adelaide, with outreach services available in Mount Gambier and Port Augusta.
Primary locations: Hilton
Outreach locations: Mount Gambier and Port Augusta. May be able to travel to surrounding areas including Whyalla on request.
Phone: (08) 8352 4416
Operating hours: 8.30am to 4.30pm Monday to Friday
VSS is a non-government, community-based and trauma informed organisation that provides free and confidential, therapeutic (counselling), and practical support to survivors of institutional child sexual abuse and their engagement with the National Redress Scheme. Our experienced and trained staff are client focussed and provide information about the Scheme, support during the application process and direct personal response, referrals to knowmore Legal Service, advocacy, and support to contact and liaise with stakeholders and other relevant services. VSS provides safe and culturally appropriate support to survivors from a range of diverse backgrounds. We provide services over the phone, virtually or face-to-face.
Primary locations: Adelaide
Outreach locations: VSS attends various ad hoc locations in the greater Adelaide area to allow ease of access for clients remote from the Adelaide CBD to attend face-to- face sessions.
Regular planned outreach is planned to South Australia’s regional areas and includes face-to-face visits with clients in these areas as requested.
Phone: 1800 842 846
Operating hours: 9.00am to 5.00pm Monday to Friday