ACT Redress Support Services

Canberra Rape Crisis Centre

Australian Capital Territory

The Canberra Rape Crisis Centre supports women, men, young people and children, family members and supporters impacted by sexual violence. The Centre can also support people engaging with the National Redress Scheme. Supports are available through a phone service or face to face, including crisis support, counselling and education.

Hours of operation: Face-to-face services are available 9am to 5pm (local time) Monday to Friday. The Crisis Line operates from 7am to 11pm (local time) 365 days a year.

Phone: (02) 6247 2525

Type of support: Face-to-face support, counselling, information and referrals, outreach services and telephone support.


Relationships Australia Canberra & Region

Australian Capital Territory

Relationships Australia Canberra and Region provides trauma informed support, casework, counselling, information and referral for people who have experienced institutional child sexual abuse. This includes people engaging with the National Redress Scheme.

Relationships Australia is experienced in supporting people whose lives have been affected by child sexual abuse and ‘care’ in institutions, orphanages, children’s homes and foster homes.

Services are located in Wagga Wagga, with outreach services available in other areas of South East New South Wales, Riverina and Murray.

Hours of operation: 9am to 5pm (local time) Monday to Friday

Phone: (02) 6122 7190 or 1300 364 277

Type of support: Face-to-face support, counselling, information and referrals, outreach services, telephone support and online support.


Blue Knot Foundation

All States and Territories

Blue Knot Foundation is a national trauma-informed helpline, staffed by counsellors specialised in working with people who have experienced trauma. Blue Knot can provide people engaging with the National Redress Scheme access to professional short-term counselling support, information, relevant referrals, support and guidance with redress applications.

Hours of operation: 9am to 5pm (Sydney time) Monday to Sunday

Phone: 1300 657 380

Type of support: Counselling, information and referrals, and telephone support.


Sexual Assault Counselling Australia

All States and Territories

Sexual Assault Counselling Australia is a national service available 24 hours 7 days a week to provide telephone counselling with trauma specialists. Face-to-face counselling and support is available for people in New South Wales engaging with the National Redress Scheme. Telephone counselling is also available for people who are in a New South Wales gaol.

Hours of operation: The telephone line operates 24 hours 7 days a week. Face-to-face appointments available by telephone.

Phone: 1800 211 028

Type of support: 24/7 support, face-to-face support, counselling, information and referrals, outreach services and telephone support.


Bravehearts

All States and Territories

Bravehearts offers free and confidential support to individuals and affected family members engaging the National Redress Scheme through face-to-face supports, telephone supports and online supports through our e-health service.

Bravehearts can provide information about the National Redress Scheme, assist with completing the Scheme’s application and provide support throughout the process.

Bravehearts offers face-to-face support within South East Queensland from Service Centres located in Arundel, Springwood, Spring Hill and Strathpine. Outreach services are also available to other areas of Queensland.

Hours of operation: 8:30am to 4:30pm (Brisbane time) Monday to Friday

Phone: 1800 272 831 or (07) 5552 3000

Type of support: Face-to-face support, information and referrals, outreach services, telephone support and online support.


Child Wise

All States and Territories

The Child Wise Helpline provides information, referrals for ongoing support, and guidance to people engaging with the National Redress Scheme. All calls will be handled by experienced and trauma-informed counsellors.

Hours of operation: The Helpline operates 9am to 5pm (Melbourne time) Monday to Sunday

Phone: 1800 991 099

Type of support: Information and referrals, and telephone support.


Mensline Australia

All States and Territories

Mensline Australia is a national 24/7 telephone and online counselling support service, providing support, information and referral service for men with family and relationship concerns. Mensline services are available from anywhere in Australia and are provided by professional and experienced counsellors. Mensline can provide emotional support to people engaging with the National Redress Scheme.

Hours of operation: The telephone line operates 24 hours 7 days a week.

Phone: 1300 789 978

Type of support: 24/7 support, counselling, information and referrals, online support and telephone support.


People with Disability Australia

All States and Territories

People with Disability Australia has a national telephone line to provide information and referrals to people with disability who are interested in engaging with the National Redress Scheme.

Phone: 1800 422 015 or TTY 1800 422 016

Type of support: Counselling, face-to-face support and telephone support.


knowmore

All States and Territories

The knowmore legal service is for anyone who is considering applying for redress under the Scheme. It is free, confidential and independent. knowmore can assist you:

  • with information on other options available to you, including access to compensation through other schemes or common law rights and claims
  • prior to the application, to ensure you understand the access requirements and the application process
  • after you receive an offer of redress and you elect to seek an internal review of the decision
  • with advice on the effect of accepting an offer and what this means for future claims.

Offices in Queensland, New South Wales and Victoria.

Phone: 1800 605 762 or TTY: 1800 555 677, then 1800 605 762

National Relay Service: 1800 555 727, then 1800 605 762

Type of support: Legal advice, face-to-face support, information and referrals, outreach services and telephone support.


Care Leavers Australasia Network (CLAN) Inc.

All States and Territories

CLAN is a specialist service run by care leavers, for care leavers and their families. All staff are informed on the support needs facing care leavers. For care leavers engaging with the National Redress Scheme, CLAN can offer support, advocacy and counselling as well as assistance with redress applications and accessing records.

Face-to-face support and counselling is available at Bankstown (New South Wales) and Melbourne (Victoria), and outreach support is available throughout Australia.

Hours of operation: 9am to 5pm (Sydney time) Monday to Friday

Phone: 1800 008 774 or (02) 9709 4520

Type of support: Face-to-face support, counselling, information and referrals, outreach services, telephone support and online support.


Child Migrants Trust

All States and Territories

Child Migrant Trust provides social work services to former child migrants from the UK and Malta wishing to participate in the National Redress Scheme, including help to prepare and submit applications. Child Migrant Trust social workers provide counselling and professional support to those disclosing institutional child abuse and offer a trauma informed service. Staff can travel to other locations across Australia to meet with former child migrants as needed, and have regular visits to major locations such as Sydney.

Child Migrant Trust’s UK office also provides assistance relating to the National Redress Service for those former child migrants originally sent to Australia but now living in the UK or other countries overseas.

Child Migrant Trust’s services are free and confidential, and are completely independent from involvement or connection with any agencies responsible for the deportation of children through child migration schemes.

Hours of operation: 9am to 5pm (Melbourne time) Monday to Friday

Phone: 1800 040 509

Type of support: Face-to-face support, counselling, outreach services and telephone support.


In Good Faith Foundation

All States and Territories

In Good Faith Foundation is a service providing independent advocacy, case work, referral and support for people who experienced religious institutional child sexual abuse, their families and communities. Face-to-face support, including when engaging with to the National Redress Scheme, is available to people living in Victoria.

Hours of operation: 9:30am to 4pm (Melbourne time) Monday to Thursday, Fridays by appointment.

Phone: (03) 9940 1533

Type of support: Face-to-face support, information and referrals, and telephone support.


Tzedek

All States and Territories

Tzedek provides support and advocacy services to survivors of sexual abuse in the Jewish community, including support engaging with the National Redress Scheme. Tzedek is based in Victoria but also provides a national service.

Hours of operation: The telephone line operates 24 hours 7 days a week.

Phone: 1300 893 335 or (03) 9928 8741

Type of support: 24/7 support, face-to-face support, counselling, information and referrals, telephone support and online support.


Healing Foundation

All States and Territories

The Healing Foundation is a national support agency providing advice and assistance, including developing materials, for all Redress Support Services to support Aboriginal and Torres Strait Islander people engaging with the National Redress Scheme. The Healing Foundation does not provide face-to-face supports.

Indigenous Australians applying for redress are encouraged to contact the Healing Foundation for referrals to appropriate Indigenous Australian support service providers tailored to support survivor’s individual needs.

Hours of operation: 9am to 5pm (Sydney time) Monday to Friday

Phone: (02) 6272 7500

Type of support: Information and referrals.


Children and Young People with Disability Australia (CYDA)

All States and Territories

CYDA is the national representative organisation for children and young people with disability, aged 0 to 25 years. CYDA provides a link between the direct experiences of children and young people with disability to government and other key stakeholders.

CYPDA do not provide support directly, but can refer you to an appropriate Redress Support Service or other provider to meet your support needs.

Hours of operation: 9am to 5pm (Melbourne time) Monday to Friday

Phone: (03) 9417 1025 or 1800 222 660 (Regional and interstate)

Type of support: Information and referrals.